For better relationships with our clients
Cancelation
To cancel your appointment please contact us 48 hours before your appointment.
- If you cancel your appointment after that period you are required to pay 50% of the deposit.
- Any cancelations made less than 24 hours of the original appointment are required to pay 100% of the deposit.
To cancel your appointment please contact us 48 hours before your appointment.
- If you cancel your appointment after that period you are required to pay 50% of the deposit.
- Any cancelations made less than 24 hours of the original appointment are required to pay 100% of the deposit.
Ex: original appointment date Jan 3rd at 17.00
appointment cancelled before Jan 1st 17.00 - No fee
appointment cancelled between Jan 1st 17.00 - 2nd 17.00 - 50% charge
appointment cancelled after Jan 2nd 17.00 - 100% charge
appointment cancelled before Jan 1st 17.00 - No fee
appointment cancelled between Jan 1st 17.00 - 2nd 17.00 - 50% charge
appointment cancelled after Jan 2nd 17.00 - 100% charge
Late Appointments
Any appointments that are more than 15 minutes late without prior notice will be automatically cancelled and be required to pay 100% of the deposit as well as any appointments that are more than 30 minutes late.
Please note that we may not be able to provide the service that you requested in time of your appointment duration when you are late.
Any appointments that are more than 15 minutes late without prior notice will be automatically cancelled and be required to pay 100% of the deposit as well as any appointments that are more than 30 minutes late.
Please note that we may not be able to provide the service that you requested in time of your appointment duration when you are late.
Touch-Up Conditions
- A full set is required if your last session with us was over 4 weeks ago.
- A full set is required in principle if your last session was at a different salon.
- We may refuse your requested service depending on the condition or design of your existing extensions.
We will basically figure out and advise you which type of set you should go for on the appointment.
Guarantee
When you book a full set appointment you automatically receive a one week guarantee. what this means is your lash extensions should not fall out abnormally during this time. If you have an irregular amount of extensions falling out or missing then you must contact us as soon as possible. You will have 15 days from your original appointment to reschedule another appointment to fill the gap in your lashes. It is normal for your technician to request a photo of your eyelashes and the extensions that have fallen out in order to find the cause of the problem. Any touch up appointment is classed as a regular appointment therefore the cancellation or no show policy still applies and if you miss a touch up appointment you will be required to pay a cancellation/no show fee of €40 at your next appointment.
(note if you have lost eyelash extensions and your natural lash is attached to the extension this is a result of your natural lash cycle and consequently will be exempt from the guarantee)
- A full set is required if your last session with us was over 4 weeks ago.
- A full set is required in principle if your last session was at a different salon.
- We may refuse your requested service depending on the condition or design of your existing extensions.
We will basically figure out and advise you which type of set you should go for on the appointment.
Guarantee
When you book a full set appointment you automatically receive a one week guarantee. what this means is your lash extensions should not fall out abnormally during this time. If you have an irregular amount of extensions falling out or missing then you must contact us as soon as possible. You will have 15 days from your original appointment to reschedule another appointment to fill the gap in your lashes. It is normal for your technician to request a photo of your eyelashes and the extensions that have fallen out in order to find the cause of the problem. Any touch up appointment is classed as a regular appointment therefore the cancellation or no show policy still applies and if you miss a touch up appointment you will be required to pay a cancellation/no show fee of €40 at your next appointment.
(note if you have lost eyelash extensions and your natural lash is attached to the extension this is a result of your natural lash cycle and consequently will be exempt from the guarantee)